We have a Roomba at home to sweep our floor while we're out (it's really noisy). Yes, from iRobot makers of the "next step in unmanned tactical mobile robots". In other words: They are makers of robotic killing machines!
For Roomba Customer support, go to iRobot Service / Support.
Anyway, one of the evil cats ate the power supply some time ago, so it hasn't gotten much use lately. (Her cats, I usually say when they do things like that)
I sent them an email through their online email form on monday and today they got back to me that they've sent us a new one. Woohoo. 2 stars for response time, 5 stars for resolution.
Hi Ask, two niggles:
"to sweet our floor"? :)
Also, your RSS feed is not properly encoded: the ø shows up as a raw Latin1 character. It should be encoded: ø
Arthur, Indeed they do! :-)
Is it as good as someone doing a good job vacuuming with a regular vacuum? No. It's more like a really good quick sweep.
Aristotle, Oops, thanks. I'm not sure how to fix the encoding thing. I would think MT should take care of it for me... :-/
Did you tell them that the cat ate our power cord?
My boys bought me one of your Roomba's for Christmas and I'm very disatiafied with it. It does not do the job that it is cracked up to be. I have 4 dogs in the house and a cat and only vacuum once a week.It doesn't do a good job cause I have to go back and get my old upright out to vacuum in order for my floor to be done right. I want to return it and get a refund for your product but need instuctions on what I need to do to return it and where.
Sincerely,
Connie Jayne
A disatisfied Roomba user
Coonie,
You need to go to http://www.irobot.com/support/email_form.cfm to contact the Roomba people, I am just another customer. There's also the roomba-users group on Yahoo.
Vani, I think I wasn't quite that specific about the circumstances of the decay of the charger. :-)
- ask
iRobot is known for their excellent customer support. We have had many similar comments from users on our message boards from users who had similar problems that are not exactly 'under warranty'.
Also, iRobot has just announced the new Roomba Discovery Series, which address almost all of the complaints that people had with the older generation of Roombas. New features include a 3x larger dustbin, a new dirt detection system, the ability to automatically return to it's self recharging homebase when the battery is running low, and a more powerful battery that runs for 2 hours and recharges in less than 3.
I got a "top of the line" Roomba Pro Elite for my birthday (May 27th). Less than 6 weeks later iRobot comes out with the Discovery Line. Same price as the Pro Elite just has everything that I complain about with the Pro Elite. Contact customer service as to why we were not told of this when we ordered in May. After two emails I finally got a responce "sorry". Not good enough in my book. So for service gets a zero in my book. Lets see if they can make a mends.
I have have one of the older Dark Grey models and I just tried to use it after several months of not. I find that the battery light is green, but when it starts to move it dies and shuts off. Is this the battery? or is it something in the mechanisim? Please advise if you can or let me know of a link I can ask these questions to. Thanks in advance...Andy Chapman Peterborough, Ontario
I am having problems with my Roomba. It spins in circles and shuts off. Tried the remedies from the support page. No help problem still exists. Anyone have this same problem and what did they do
In answer to your Roomba shutting down after a minute or two I called custumer support at 1-877-855-8593. They told me what was worng and sent me new part to fix. Took 10 minutes on hold.
I AM TRYING TO PROGRAM THE REMOTE CONTROL ON MY ROOMBA, I AM HAVING DIFICULTIES IN DOING IT FOR THIS REASON I NEED HELP.
The red light is pulsing on my roomba. Why is it and what do I need to do?
MY ROOMBAS ARE A YEAR OLD......BUT THE BATTERIES ARE "GIVING UP".
ONE (OF TWO....NEW IN NOV OF '05) IS ALREADY DEAD. THE OTHER, AFTER LEAVING IT ON CHARGE CONTINUOUSLY
FOR TWO WEEKS (SINCE LAST USE) OPERATES ONLY FOR ABOUT 5 MIN.
RECOMMENDATIONS PLEASE
DON WILSON
THANK YOU
PS MY USE IS NOT EVEN ONCE A WEEK FOR ABOUT TWO HRS ON
BOTH UNITS
would you please post the proper way to charge a new battery thank you
Whoever said irobot has good customer support must be talking about another company. May Roomba quit working after one year. I've tried calling the 800 number only to wait 30 minutes with no answer. I tried to chat online the one day a week they do it and no one was there. I emailed them and after 10 days still haven't got any reply. I'd NEVER buy another of their products because they don't support their customers.
Well I have had roomba since they came out..
And the company is awesome my roomba had a problem after 2 years and they sent me a new one ..
The only problem I had with this one it need a new program they sent me a quick download for it..
While it is not a perfect vac. it very impressive .
I solf my old vaccuum to my exwife. We both call my roomba our daughter little brother .
So ask for him to stay over every once in a while :)