February 2009 Archives

They unsuspended perl.org now (~11:30PST). Apparently it was a mistake (no kidding). This is what they wrote:

Firstly, I would like to inform you that the domain name perl.org has been unsuspended.

We had received phishing complaints on several hundred domain names belonging to a particular network. Since we need to act on these complaints immediately, the domain name perl.org was accidentally suspended as well. We have now verified that this site does not contain any phishing material and have thus unsuspended the domain name.

I understand the consequences faced by you and you clients/people using the site due to this suspension. I sincerely apologize for this on behalf of ResellerClub. Be assured that this was a one-off case and we have made sure such a thing is not repeated.

Apologies once again.

This is even worse than if they had been overzealous with an abuse complaint actually on perl.org. Excuse me while I go look for my jaw on the floor.

Earlier this morning the registrar for perl.org - DirectI/ResellerClub - decided to suspend the domain. They got one(!) report that it was “involved in phising activities”; which sounds like a spammer sent a mail pretending to be from perl.org.

This is the mail I got a few hours ago:

We received a complaint about your domain name perl.org being involved in phishing activities. Using domain names for any such activity, is strictly against Registrar PublicDomainRegistry.com’s AUP.

On account of the breach of the PublicDomainRegistry.com DomainRegistrant Agreement (available within your Control Panel at Help -> Legal Agreements) we have Suspended this domain name.

Very clever. In particular doing it on a Saturday morning! Also note the exquisite details that allows us to respond (that’s sarcasm, there obviously was no detail). In particular it’s insane because if it actually was happening we’d want to stop it, but they give us no help for that. Lots of DNS resolver will have the domain cached for a day or two, so just turning off the domain wouldn’t protect people. Did I mention incompetence?

They actually did this stunt with the xrl.us domain (the short domain for the metamark service) some time ago. That time they also didn’t communicate anything or seem to care much about the disruption they caused. Foolishly thought they’d be able to manage the other domains.

I’ve recommended DirectI in the past, but obviously no more. They have very good pricing and a decent web interface, but clearly they are useless for anything more important than parked “to be used later” domains. If you want to turn off one of their customers, just open a free email account and send some abuse complaints. It sounds like you just need to include your targets email address in the abuse complaint. Works out well if your competitors are using them for their business!

I’ve opened a ticket with them which is the only sort of contact they allow. Being the weekend now I don’t know when they’ll respond, much less fix it. Anyone have a contact at DirectI / Resellerclub?

Also - anyone have tips for how to as automatically as possible transfer a bunch of domains from them to OpenSRS?

Update - it’s back now - they say they suspended it by mistake while suspending other domains. Unbelievable.

About this Archive

This page is an archive of entries from February 2009 listed from newest to oldest.

December 2008 is the previous archive.

March 2009 is the next archive.

Find recent content on the main index or look in the archives to find all content.


OpenID accepted here Learn more about OpenID
Powered by Movable Type 4.25