The tech support problem dates back to long before the industrial revolution, when primitive tribesmen beat out a rhythm on drums to communicate:
Tech Support: Fire help. Me Groog
Lorto: Me Lorto. Help. Fire not work.
Tech Support: You have tinder?
Tech Support: You have flint and stone?
Tech Support: You hit them together?
Tech Support: What happen?
Lorto: Fire not work. Tinder not catch fire.
Tech Support: (sigh) Make spark?
Lorto: Plenty spark, no fire, me confused. Fire work yesterday.
Tech Support: (sigh) You change rock?
Lorto: I change nothing
Tech Support: You sure?
Lorto: Me make one change. Tinder hot yesterday, so today me soak in
stream so not burn Lorto hand. Only small change, shouldn't keep Lorto
from make fire.
*Groog grabs club and goes to Lorto's cave*
(via Russell Nelson on the qmail list)