Here in the house the solution is get a mac, but if that's not in the cards then Gina Trapani's guide is brilliant: How to fix Mom's computer.
How to fix Mom's computer
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This page contains a single entry by Ask Bjørn Hansen published on December 28, 2004 2:07 PM.
On How Doctors Get paid was the previous entry in this blog.
Windows 2000 box that hangs during boot is the next entry in this blog.
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Funny stuff. Also, see Jeremy Zawodny's Blog on serving as family's tech support.